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Return Policy

At Dargar.in, we understand that sometimes returns are necessary. We want to ensure your satisfaction with every purchase, so we have implemented a comprehensive return policy. Here are the key details:

  1. Eligibility for Returns:
    • We accept returns within 7 days from the date of delivery.
    • The item must be unused, undamaged, and in its original packaging.
    • Certain items, such as perishable goods or personalized items, may not be eligible for return. Please check the product page or contact our customer support for specific item eligibility.
  2. Return Process:
    • To initiate a return, please contact our customer support team or visit the ‘Returns’ section on our website.
    • Provide the necessary information, including your order number, reason for return, and any supporting details.
    • Our customer support will guide you through the return process and provide you with a return authorization, if applicable.
    • Please securely package the item and include all original accessories, tags, and documentation.
    • Ship the return item back to our designated return address. We recommend using a traceable shipping method for your protection.
  3. Refund or Exchange:
    • Once we receive the returned item and verify its condition, we will process your refund or exchange.
    • Refunds will be issued to the original payment method used during the purchase.
    • If you prefer an exchange, we will arrange for the replacement item to be shipped to you, subject to availability.
    • Please note that shipping charges are generally non-refundable unless the return is due to our error.
  4. Return Shipping Costs:
    • In most cases, return shipping costs are the responsibility of the customer.
    • However, if the return is due to our error, such as a defective or incorrect item, we will cover the return shipping costs. Please contact our customer support in such cases.
  5. Return Exceptions:
    • If you receive a damaged item, please inform us immediately. We may request photographic evidence to initiate the return process.
    • For items covered by a manufacturer’s warranty, we will assist you in contacting the manufacturer for warranty claims.

We strive to process returns promptly and provide exceptional customer service throughout the process. For more detailed information or specific inquiries, please refer to our official Return Policy page or contact our customer support team. Your satisfaction is our top priority, and we are here to ensure a smooth and hassle-free return experience.

This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.
This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein.
Exceptions to this policy: Following claims will be covered through corresponding validation processes
a. product undelivered
b. product/accessories missing
c. wrong product/accessories delivered

Some products in the above categories are not returnable due to their nature or other reasons.

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

A) Complete Product :- All in-the-box accessories , freebies and combos (if any) should be present.

B) Unused Product :- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
The product must be in original condition with no signs of usage.

C) Undamaged Packaging :- The product’s original packaging/ box should be undamaged. While raising a request, make sure you upload the original picture of the image instead of the catalogue image & It is necessary to upload the unboxing video while claiming the return, otherwise the return will not be accepted.

At Dargar.in, we aim to provide a seamless shopping experience and offer a hassle-free return policy for most of our products. However, there may be certain items that are non-returnable due to various reasons. Please note the following categories of non-returnable products:

  1. Perishable Goods: Due to their nature, perishable items such as food, beverages, flowers, or any other items with expiration dates cannot be returned for hygiene and safety reasons.
  2. Personalized Items: Products that have been customized or personalized according to your specifications, such as engraved items or items with personalized prints, cannot be returned unless there is a manufacturing defect or damage during transit.
  3. Intimate Apparel: For hygiene reasons, intimate apparel including lingerie, swimwear, undergarments, and similar items cannot be returned. We advise customers to carefully check the size, measurements, and product details before making a purchase.
  4. Digital Downloads: Products that are digitally downloaded, such as e-books, software, or other digital content, are non-returnable once the download or access has been provided.
  5. Consumables: Consumable items such as batteries, toner cartridges, ink cartridges, or similar products that are used and depleted cannot be returned unless there is a manufacturing defect.
  6. Health and Personal Care Items: Due to health and safety regulations, health and personal care items such as cosmetics, skincare products, fragrances, or similar items are non-returnable.

It’s important to review the product descriptions, specifications, and return policy information on the product page before making a purchase. If you have any questions or concerns about the return eligibility of a specific item, please feel free to contact our customer support for further assistance.

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